Let’s just get this out of the way real quick. I’m a nerd. When I find a new hobby or a new interest I go all in and I learn as much as I can about it. I buy lots and lots of gadgets and doodads directly and sometimes indirectly related to the subject. Fishing is no different.
When I got back into fishing, I had a three month window of using only the gear I already owned. For the most part anyway. But once that was over, I started looking into expanding my collection of tackle. It’s a crazy world out there. I found two different companies offering full size samples of bait for targeting certain species of fish. It was getting close to Black Friday so I thought I’d wait and see what kind of deals were coming up.
When the Black Friday sales come around Lucky Tackle Box (LTB) Â hadÂ a pretty sweet deal if you pick up a 3 month subscription to the box you’ll get an extra 3 (premium) lures in a separate box. I bit. I told you I’m a nerd and these subscription boxes are aimed directly at me and my gadget hoarding tendencies.
A little while later I got my first boxÂ and I was super excited by the contents. It was a bunch of stuff I don’t normally see in the local big box tackle store and things I’ve never experienced. I got the other two boxes and I was just as tickled with those, but I never received the bonus box. Â I’m kind of a social media person and find I get most of my customer service needs met through Twitter.Â I reached out on Twitter a couple times, but I didn’t hear anything back from LTB. I was disappointed, but I know it can’t be a huge company and they were probably busy.
I decided to take it to email. Which, to me, kind of sucks because I was sure I’d get some ticket assigned to me and not hear back for a while and I’d get a scripted run around through some 3rd party customer service department. In my personal life a lot of bad stuff had gone on in the months between Black Friday and this email and I wasn’t really looking forward to dealing with customer service, to be honest. I was assigned a ticket, as I suspected I would, but to my surprise I was emailed back the very next business day by Britni.
She was quick to explain the extra lures would have come in a separate box and asked if I had received one. I let her know that I hadn’t received a box with the extra three lures in it. All I could remember was that I had only received three boxes in total. She let me know that while they didn’t have the lures that were offered in the Black Friday sale anymore, she could send me two lures and face shield from the latest promotion they had run and she could also throw in another lure for the inconvenience. I was happy.
Britni did a fantastic job and was quick to respond to my replies and questions. She went above and beyond, in my opinion, and sent the three great lures and a face shield without having to ask for shipping information or any of the normal added speed bumps customer service people tend to add to a process. Short of just having the original lures showing up in the first place, this process was as smooth as it could have been.
So, good job Lucky Tackle Box and Britni. While I’m not a subscriber right now because I’m saving up for a trip and for the kayak I just purchased; I will be back. I appreciate the ‘old school’ customer service.